Shipping policy

shipping policy

Every order ships from our US fulfillment partner in a plain, unmarked box. No logos and no brand on the outside, just a courier label and your address. The invoice goes inside, the discretion stays outside.

where we ship and rates

Available shipping destinations and shipping rates are shown at checkout before you pay.

tracking

Tracking is emailed when your order ships. The email comes from us by name, with no preview images and nothing about the contents in the subject line.

discretion

Plain box, courier label only. Nothing on the outside hints at what's inside. Charges appear under a discreet business name.

lost, damaged or wrong items

If a parcel goes missing, shows up damaged, or contains the wrong item, email sales@nnlgroup.co within 14 days of the tracking "delivered" date (or the expected delivery date if it never arrives). Include your order number and a photo or short video. We'll send a replacement or refund your original payment method. You only send an item back if we ask, and then we cover the return shipping.

stalled tracking

If your tracking stops updating, email us and we'll follow up with the carrier for you.

contact

Livia Body is operated by 2416315 Alberta Ltd., 6D - 7398 Yonge St, Unit #592, Thornhill ON L4J 8J2, Canada. Orders ship from our US fulfillment partner, not from this address.

Email sales@nnlgroup.co.