the quick version
your tracking link lives in your shipping confirmation email — the one we send within 24h of you placing the order (mon–fri, before 4pm et same-day). it'll come from livia, subject line starts with "your order is on its way."
check your inbox
search "livia" or "your order is on its way" — promotions / spam folders included. that email has your tracking number and a button straight to the courier's site.
or log in
head to /account/orders. every order you've placed lives there, with current status and the tracking link.
guest checkout?
no account? no problem. use the order number from your order confirmation email (not the shipping one) plus the email you checked out with at /account/login → "track a guest order."
still nothing?
email sales@nnlgroup.co with your order number and we'll dig it out within one business day. usually faster.
when to expect it
orders placed before 4pm et, mon–fri ship same day. orders placed after 4pm or on weekends go out the next business day. once shipped, most us addresses see delivery in 3–5 business days.
tracking says "label created" — that normal?
yes. it means the courier has the label but hasn't physically scanned the parcel into their system yet. that scan usually happens within 24–48h of dispatch. if you're past 72h with no movement, email us — we'll chase it.