Refund policy
refund policy
The short version — intimate items are final sale once they leave us. Unopened items can come back within 30 days. Defective items, we fix at our cost. Below is the long version.
intimate items are final sale
FDA hygiene standards and basic body-safety mean we can't restock and resell anything that's been opened, used, or had its safety seal broken. Once the box is open, it's yours. That's not a loophole — that's how this category works for every reputable retailer.
unopened returns — 30 days
Changed your mind? Send it back unopened, with the safety seal intact and in the original packaging, within 30 days of delivery. We refund the original payment method, less the original shipping cost, once the parcel reaches our warehouse. Return shipping is yours to cover.
defective items — on us
If something arrives broken, faulty, or not as described, we replace or refund at our cost. Email sales@nnlgroup.co within 7 days of delivery with your order number and a photo. We'll send a prepaid return label or skip the return entirely if a photo is enough.
refused shipments
If you refuse the parcel at delivery and it comes back to our warehouse unopened, we refund the order less the original shipping cost.
timing
Refunds typically land on the original payment method within 5–10 business days after we receive the item. Banks set their own pace on the last leg — that part's out of our hands.
what we cannot accept
- Anything opened, used, or with a broken safety seal.
- Returns sent after the 30-day window.
- Items without their original packaging.
- Lubes, cleaners, and consumables once unsealed.
at a glance
- Unopened: 30-day return, less original shipping.
- Opened: Final sale.
- Defective: Replace or refund at our cost — photo within 7 days.
- Refund timing: 5–10 business days after receipt.
- Questions: sales@nnlgroup.co